1. 30-Day Return Policy

We provide a 30-day return policy. If you’re not happy with your shoe purchase, you can request a return within 30 days of delivery.

• Shoes must be unworn, in original condition, and in their original packaging.
• Proof of purchase is required.

2. How to Start a Return?

To begin a return, contact us at [email protected] with:

1. Your order number and full name.
2. Proof of purchase (e.g., order confirmation).
3. Reason for return, including photos if the shoes are damaged or incorrect.

3. Refund Process

After we receive and review your return (typically within 72 hours), we’ll process your refund within 7 days.

Note: It may take 3-5 extra business days for the refund to appear in your account, depending on your bank.

4. Damaged or Incorrect Items

If your shoes arrive damaged or incorrect, contact us right away. We’ll offer a replacement or refund based on your preference.

5. Exchange Policy

Exchanges are available only for defective, damaged, or incorrect shoes. Reach out to arrange an exchange.

6. Return Shipping Costs

• We pay return shipping for defective or incorrect shoes.
• Customers cover return shipping for non-defective returns.
• Original shipping fees are non-refundable.

7. Order Cancellations

You can cancel your order within 12 hours of placing it. After this window, cancellations may not be possible.

Got questions? Contact us anytime—we’re here to ensure your shoe experience is hassle-free!

Contact Us

Address: 5113 Garberia Ave, Lakeland, FL 33811, USA

Email: [email protected]

Call: +1 610-342-5470

Working Hours: 8:00 am – 5:00 pm, Mon-Fri (EST)